1

Can I make order right after account opening?

Yes. You could make order through your broker. Generally speaking, your account must be deposited with sufficient fund or stocks. We will also consider your credit condition to extend credit to you. You may make order if your account has sufficient credit as well.

2

After having opened an online securities trading account, how do I receive my log-in number and password?

We will send you a password to your corresponding address by mail within 3 working days. When you have received the password letter, please use your account number to login the online trading system. Note that the account number is NOT case sensitive BUT the password is. Please enter the password according to the same case as in the password letter.

3

After having opened an online futures trading account, how do I receive my log-in number and password?

We will send you a password to your corresponding address by mail within 3 working days. Please note that the login account number must be LOWER CASE LETTERS.
In order to protect clients' account information, we will send you the password letter 3 working days after your application. You will be given two codes: "log-in code" and "trading code", both are case sensitive. Please enter the passwords according to the case written in the password letter.

4

What should I do if I forget my login number or password of my online securities (or futures) trading account?

Please contact your broker or our customer service department. After confirming your identity, we will reset a new code for you and send it to your corresponding address by mail.

5

What should I do if my online securities (or futures) trading account is locked and deny my log-in?

If you fail to key in a correct password after 3 consecutive attempts, the system automatically locks up your online account for security reason. Please contact your broker or our customer service department to confirm your identity to unlock your account. Note that the system will automatically lock your account once you fail to key in the correct password. We will then reset and send a new code to your corresponding address by mail.

6

How can I cancel or change trading orders if my computer suddenly hangs-up or disconnects when I am doing online trading?

Please contact your broker or call our order hot line:
HK Stocks Line: (852) 3108-8888
HK Futures Line: (852) 3691-8889
Global Stock Futures Line: (852) 3691-8889
Note: This service does not incur additional charge.

7

I can short sell stock through my broker. Can I do so via the Internet?

Please refer to the steps of short selling, about short selling and fee under the short selling section before requesting your broker to perform short selling. Short selling cannot be done by online trading.

8

Why my trading orders are not accepted?

Please refer to the status of your trading order.
Generally speaking, there are several conditions that your orders are NOT accepted:
a. Your account does not have enough credit, cash or stock;
b. If you have made several buy orders, credit (or cash) will be deducted for these incomplete orders temporarily until these orders are cancelled;
c. You have made some trading orders in the pre-opening session. Please refer to the pre-opening instruction guide.

9

What is pre-opening session? Can I make order during this period?

For Securities market
Please refer to About securities trading for information of how different trading sessions operate. For more details, please refer to the Hong Kong Stock Exchange Pre-opening trading mechanism or download the PDF sheet.

For Futures market
Please refer to About futures trading for information of how different trading sessions operate.  For more details, please download this PDF file, which was extracted from Hong Hong Exchange, HKATS Click 5 Instruction Manual (English version).

10

How can I deposit stock certificates?

To deposit stock certificates (e.g. applying IPO stock by a white form) for the trading day, please submit them to our customer's service department before 12:30 pm on that day. Please note that the name on the stock certificate must be the same as that of your account. Any stock certificates deposited after 12:30 pm are processed in the next trading day only.

Note: Stocks can only be sold after the Central Clearing House has finished the transfer. It normally takes around 10 working days.

11

Can I instruct my family members to make trading orders for me?

Yes. For the sake of protecting clients' interest, please come to our customer service department in person to complete an authorization form. After the application is approved, the authorized relative or friend can make order on your behalf.

12

What can I do to withdraw cash from my account?

Please inform us your instruction to withdraw with your name, account number, amount to withdraw and your valid signature by fax or email, from Monday to Friday before 3:00pm (except public holiday).
Telephone: (852) 3108-8830
Fax: (852) 2180-9168
Email: settlement@fulbright.com.hk

In order to speed up the process, please specify clearly your bank name, account name and account number. We will deposit the cash to the bank account specified in your account opening book (which should be the same as the account written in the instruction) on the same day. Instructions received after 3:00pm will be processed on the next working day.

13

We can transfer funds to Fulbright via internet banking. Can the money be transferred to my account directly?

After the completion of internet banking transfer, please confirm that you have successfully transferred to our accounts. Generally speaking, the internet banking system will display words like "Successful" and the transaction code. You will be reminded to print out the copy for future reference. Please print it out and write down your name, account number or ID (passport) number, then fax to (852) 2180-9168. You could save it as HTML or use free PDF software to print it as PDF file and email it to us. Please specify the name, account number and ID (passport number). We will deposit to your account after having confirmed all the details.

14

How can I deposit in my account?

Cheques for all Securities Accounts are payable to Fulbright Securities Limited (in Chinese: 富昌證券有限公司)
Cheques for all Futures Accounts are payable to Fulbright Futures Limited (in Chinese: 富昌期貨有限公司)
Note: We only accept cheques or bank transfer forms that are issued with the same name as the account holder. We do not accept other names in order to protect clients' interest.
For details, please refer to Deposit Methods / Electronic Transfer in our website.

15

Can I receive daily statements by email or fax?

Yes. Please contact your brokers or call our customer service department to fill in and sign the related form. Since the daily statement will be sent to you by email or fax, we will not deliver extra copy by post.
Note: The service only applies to DAILY STATEMENT. The monthly statement will still be sent to you by mail.

16

Do you charge less compared to other companies?

You may download the fee comparison table to compare the difference in service charges between Fulbright, banks and other securities firms.

Please note that some institutions attract clients with low or even zero commissions, but their services usually entail higher additional charges. This is just like how amusement parks attract clienteles by offering free entry but charge individually on each game. Clients do not enjoy a net gain at the end of the day.

17

Are all free stock and index quotes 15 minutes delayed?

Besides the financial news and instantaneous refresh, all other free quotes for stock and index are 15 minutes delayed.

18

What are AUO, ALO, IEP and IEV? How are IEP and IEV calculated?


AUO refers to a market order without a specified price, which has higher priority comparing with ALO in the order matching sequence. After order matching, unmatched AUOs will be cancelled automatically.

ALO is a limit order with a specified price. During the order matching in the pre-opening session, all unmatched ALOs (with input price not deviated from the nominal price by 9 times or more) will become limit orders and be transferred to the trading session on that trading day.

IEP is the price which has the greatest transaction volume in the order matching process. IEP is calculated in the pre-opening session and turns to be the opening price of the relevant stock. It is only calculated when the highest bid price in ALO is equal to or higher than the lowest ask price in ALO.

IEV is the number of stocks matched with IEP. IEP and IEV are calculated during the input order session and pre-match session. The system will update them when there are new orders. For details regarding the pre-opening session, please refer to the Hong Kong Exchange website.